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Support

Support

Welcome to our technical support information page. We would be happy to help you with any technical questions about Honeywell Elster gas measuring devices for transport and distribution networks.

We are happy to answer your technical questions on product handling.

Proven problem-solving approaches and answers to many questions can also be found in our technical knowledge database at: www.honeywellprocess.com/support

Do you need data sheets, manuals, or other documents? Then you can visit our product pages or our Docuthek

For technical support on Honeywell Elster gas measuring products, please contact ElsterSupport@honeywell.com.

For technical support on Honeywell Elster Ultrasonic gas meters, please contact Aftersales@honeywell.com.

For technical support on Honeywell Elster residential  gas meters, please contact hans.arp@honeywell.com   Tel.: +49 541 1214 424

For technical support on Honeywell Elster American Meter Gas Meters, please contact pmcamercx@honeywell.com and for general requests contact AmericanMeterCustService@honeywell.com

For Honeywell Elster American Electricity Meter, please contact SmartEnergy@Honeywell.com

For Honeywell Mercury, please contact EFSMercuryCustomerService@Honeywell.com

For Honeywell Process/Field Instruments (Modsys, Enraf), please contact FPAmericaCentralCustomerService@Honeywell.com.

In order to receive immediate and telephone support, please order a TCL contract (TotalCare Lite). This also gives you discounts on remote services and training.

For general questions about products, please contact your local sales office.

We provide software products, which will be used for configuration, commissioning and maintaining all of our Honeywell Elster products with any kind of electronic interfaces.

1_enSuite

Software for configuration and maintaining Honeywell-Elster devices for gas measurement, such as 

- Flow Computer FC1
- Electronic Volume converter EK280/EK205
- Q.Sonic Ultrasiónic flow meters
- Gasanalyzers Encal3000, Encal3000 proChain, gaslab Q2

PLEASE NOTE that since version 4.9.0, enSuite only has a 64-bit version available!

Please note our Sales Terms and Conditions.

enSuite  (5)
enSuite  (5)
1_enSuite V4_9_5 Setup and Installationinstruction
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2_enSuite - Type of Licence
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3_enSuite - History of Revisions
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4_enSuite - Driver USB IR-Head
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5_SigCheck V2 - Signature Test Tool
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2_enCore Flowcomputer

The ‘Standard’ package is always the newest Firmware for enCore Flow Computer; the ‘MID’ package is the last MID release, which can be a bit older.

Please note our Sales Terms and Conditions, EULA (End User Licence Agreement) and Third Party Licence.

1_enCore Updateinstruction  (1)
1_enCore Updateinstruction  (1)
Update-instuctions_enCore 3-41_en.pdf
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2_encore FC1 Devicesoftware  (2)
2_encore FC1 Devicesoftware  (2)
Firmwareupdate-03-41-A-FC1-MID.zip
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Firmwareupdate-03-41-A-FC1-Standard.zip
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3_enCore MC1 Device Software  (2)
3_enCore MC1 Device Software  (2)
encore MC1 update V03-41-B-PTB.zip
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encore MC1 update V03-41-B-Standard.zip
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4_enCore DC1 Device Software  (2)
4_enCore DC1 Device Software  (2)
Firmwareupdate-03-41-B-DC1-PTB.zip
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Firmwareupdate-03-41-B-DC1-Standard.zip
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6_enCore BM1 Device Software  (1)
6_enCore BM1 Device Software  (1)
Firmwareupdate-03-41-C-BM1-PTB.zip
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6_encore ZM1 Device Software  (1)
6_encore ZM1 Device Software  (1)
Firmwareupdate-03-41-C-ZM1-PTB.zip
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3_Gasanalyzers

Software for Honeywell gas analyzers of the EnCal3000 and gaslab series.

The standard package is always the latest version; Any existing MID package contains the latest version with MID approval and may be older than the standard version.

Please also note our General Terms and Conditions of Sale and, if applicable, end user license agreements or third-party licenses.

1_gaslab Q2  (2)
1_gaslab Q2  (2)
1_gaslab Q2_Updateinstruction.pdf
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2_gaslab Q2_Gerätesoftware.zip
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2_Encal3000 proChain  (3)
2_Encal3000 proChain  (3)
1_Encal3000 proChain_Updateinstruction.pdf
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2_Encal3000 proChain_Devicesoftware.zip
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proChain User Manual
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3_Encal3000  (2)
3_Encal3000  (2)
1_Encal3000_Updateinstruction.zip
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2_Encal3000_Devicesoftware.zip
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4_Encal3000 - Frontend  (1)
4_Encal3000 - Frontend  (1)
4_Encal3000 - Frontend.zip
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4_Compact Eletronic Volume Converters / EK-Series

Software to update the Elctroninc volume converters of the EK-Series. 

Please note our Sales Terms and Conditions, EULA (End User Licence Agreement) and Third Party Licence.

1_EK280  (2)
1_EK280  (2)
EK280_Update-V25x to V264_EN.zip
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SW_Update V2.xx to V2.50_en_c.zip
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2_EK205  (1)
2_EK205  (1)
EK205_Software-Update_en_V106_a.zip
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5_Dataloggers / DL-Series

Software to update the Data Logger DL230. Older versions need to be updated in two steps. 

Please note our Sales Terms and Conditions, EULA (End User Licence Agreement) and Third Party Licence.

DL230 - Please Note The Order Of The Updates  (3)
DL230 - Please Note The Order Of The Updates  (3)
DL230 Update V1.12 to V1.15a.zip
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DL230 Update V1.xx to V1.12.b.zip
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DL230-SW-Update V1.12,V1.15 to V1.16_a.zip
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6_Ultrasonic Flow Meters

Software tools for monitoring the operating status and system analysis of Honeywell Elster ultrasonic meters

Please note our General Terms and Conditions of Sale and, if applicable, end user license agreements or third-party licenses.

8_SonicExplorer  (3)
8_SonicExplorer  (3)
SonicExplorer V1.0.8.1006 including DOTNET.zip
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SonicExplorer V1.0.8.1006.zip
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SonicExplorer Software Application Manual
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9_Uniguard  (3)
9_Uniguard  (3)
Uniguard V4.0.1.16 without DOTNET.zip
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Microsoft Word - 99.03.01A.02_2_D UniGuard_GettingStarted.doc
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Uniguard V4.0.1.16 with DOTNET.zip
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You can find lots of information about Elster products in the central Honeywell knowledge database.

In short articles we provide answers to frequently asked questions as well as special tips and tricks for you.

This knowledge database is available 24/7, free of charge. We constantly expand this database to offer you the best possible service even outside of our business hours.

Search -  https://process.honeywell.com/us/en/search

Forms for handling of repairs on meters and regulators, respectively products from the field of volume correctors, data loggers and remote access can be found in the download section on the right side. Customers outside Germany, please contact  your local agent first.

Downloads

Customer Return Delivery Notes
Documents  (2)
Documents  (2)
Customer return delivery note_meters_regulators_c
0.08MB
pdf
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Customer return delivery note_electronic_f
0.07MB
pdf
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