Support

No matter whether you have questions about products from the field of gas measurement, gas pressure regulation or electronics, we can help you. With the help of online documentation and partners from the appropriate fields, we provide technical support from the initial start-up phase to troubleshooting.

For general technical support on Honeywell Elster gas measuring products, please contact ElsterSupport@honeywell.com.

For Honeywell Elster Ultrasonic gas meters, please contact Aftersales@honeywell.com.

For Honeywell Elster American Meter, please contact AmericanMeterCustService@honeywell.com

For Honeywell Elster Mercury, please contact EFSMercuryCustomerService@Honeywell.com

For Honeywell Elster Elster American Electricity Meter, please contact SmartEnergy@Honeywell.com

For Honeywell Process/Field Instruments (Modsys, Enraf), please contact FPAmericaCentralCustomerService@Honeywell.com.

We are happy to answer your technical questions on product handling.

Proven problem-solving approaches and answers to many questions can also be found in our technical knowledge database at: www.honeywellprocess.com/support 

In order to receive immediate telephone support and discounted remote services and trainings, please order a TCL contract (TotalCare Lite).

Do you need data sheets, manuals, or other documents? Then you can visit our product pages or our Docuthek.

We provide software products, which will be used for configuration, commissioning and maintaining of our electronic products.


The parameterization software for older devices, the software WinLOOK as well as the LIS readout and evaluation software, which are not further maintained and developed, will be found under Archive/Software.

enSuite

Software for configuration and maintaining the new devices from Elster such as Flow Computer FC1, Volume converter EK200 series and data logger DL200 series.

Please note our Sales Terms and Conditions.

PLEASE NOTE: enSuite will be only available as 64-Bit version with new version 4.9!

enSuite  (6)
enSuite  (6)
enSuite - Installation and security measures
Download File Multiple Download been Selected
enSuite EULA (SHA1 information: b4078aab4c7978771a690965adad3bb7c3a19e78)
Download File Multiple Download been Selected
Tool for signature verification SegCheck V2
Download File Multiple Download been Selected
enSuite change history
Download File Multiple Download been Selected
Driver USB optical infrared head
Download File Multiple Download been Selected
enSuite V4.9.2 May 2022 (SHA-1 Information: 12bd203676b85626b9817e150b292c57ba0323d6)
Download File Multiple Download been Selected
enCore

Newest Firmware Version for Flow Computer enCore. The ‘Standard’ package is always the newest Firmware; the ‘MID’ package is the last MID release, which is usually a bit older.

Please note our Sales Terms and Conditions, EULA (End User Licence Agreement) and Third Party Licence.

Encore DC1  (2)
Encore DC1  (2)
Firmwareupdate-03-39-C-DC1-PTB.zip
Download File Multiple Download been Selected
Firmwareupdate-03-39-C-DC1-Standard.zip
Download File Multiple Download been Selected
Encore MC1  (4)
Encore MC1  (4)
Firmwareupdate-03-39-C-MC1-Standard.zip
Download File Multiple Download been Selected
Firmwareupdate-03-39-C-MC1-PTB.zip
Download File Multiple Download been Selected
Notification_03-03-E_PTB.zip
Download File Multiple Download been Selected
Notification_03-03-E_Standard.zip
Download File Multiple Download been Selected
Encore FC1  (3)
Encore FC1  (3)
Notification_03-03-D_Standard.zip
Download File Multiple Download been Selected
Firmwareupdate-03-39-A-FC1-Standard.zip
Download File Multiple Download been Selected
Firmwareupdate-03-39-A-FC1-MID.zip
Download File Multiple Download been Selected
Encore ZM1  (2)
Encore ZM1  (2)
Notification_03-03-D_Standard.zip
Download File Multiple Download been Selected
Firmwareupdate-03-39-A-ZM1-Standard.zip
Download File Multiple Download been Selected
Encore BM1  (2)
Encore BM1  (2)
Notification_03-03-D_Standard.zip
Download File Multiple Download been Selected
Firmwareupdate-03-39-A-BM1-Standard.zip
Download File Multiple Download been Selected
Gas analyzers
Gaslab Q2  (3)
Gaslab Q2  (3)
GasLab_Q2_Manual_EN.pdf
Download File Multiple Download been Selected
Info_Sperrbildschim_Lock_screen.pdf
Download File Multiple Download been Selected
Firmwareupdate-03-39-A-Q2-Standard.zip
Download File Multiple Download been Selected
Encal3000 Prochain GC  (2)
Encal3000 Prochain GC  (2)
Firmwareupdate-03-39-A-proChain-Standard.zip
Download File Multiple Download been Selected
EnCal_3000_proChain_Information-for-General-Use_Rev_H.pdf
Download File Multiple Download been Selected
Encal3000  (2)
Encal3000  (2)
FW-Update_4-03b31448_RGC3000_4-3-12.zip
Download File Multiple Download been Selected
encal3000_Software_July_2021.zip
Download File Multiple Download been Selected
Gasnet-Controler Encal3000  (1)
Gasnet-Controler Encal3000  (1)
3000_1_08a_English.zip
Download File Multiple Download been Selected
Volume Converter
EK280 - Please Note The Order Of The Updates  (2)
EK280 - Please Note The Order Of The Updates  (2)
EK280 Update V2.xx to V2.50
Download File Multiple Download been Selected
EK280 Update V2.5x to V2.62
Download File Multiple Download been Selected
EK205  (1)
EK205  (1)
EK205_Software-Update_en_V106_b.zip
Download File Multiple Download been Selected
EK155  (1)
EK155  (1)
NECTO155_3_8_0_0.zip
Download File Multiple Download been Selected
Data Logger
DL230 - Please Note The Order Of The Updates  (2)
DL230 - Please Note The Order Of The Updates  (2)
DL230-SW-Update-V1_12-auf-V1_15_a.zip
Download File Multiple Download been Selected
DL230_SW_Update-V1-xx-auf-V1-12_b.zip
Download File Multiple Download been Selected
SonicExplorer

Software tool that provides user-friendly healthcare monitoring for ultrasonic flow meters (UFM); working specifically in coordination with Elster’s complete line of Q-Sonic Series 6 Ultrasonic Flow Meters.

Please note our Sales Terms and Conditions, EULA (End User Licence Agreement) and Third Party Licence.

Sonic Explorer  (3)
Sonic Explorer  (3)
SonicExplorer Software Application Manual
Download File Multiple Download been Selected
SonicExplorer_V1-0-8-1006_including_DOTNET-a.zip
Download File Multiple Download been Selected
SonicExplorer_V1-0-8-1006.zip
Download File Multiple Download been Selected
Uniguard

Software tool that allows you to perform healthcare monitoring of your CheckSonic™, FlareSonic™, MicroSonic™, P.Sonic®, Q.Sonic® or TwinSonic™ gas flow meter.

Please note our Sales Terms and Conditions, EULA (End User Licence Agreement) and Third Party Licence.

Uniguard  (3)
Uniguard  (3)
Uniguard_4_1_0_16_NoDotNet.zip
Download File Multiple Download been Selected
Uniguard_4_1_0_16_WithDotNet.zip
Download File Multiple Download been Selected
Microsoft Word - 99.03.01A.02_2_D UniGuard_GettingStarted.doc
Download File Multiple Download been Selected

You can find lots of information about Elster products in the central Honeywell knowledge database.
In short articles we provide answers to frequently asked questions as well as special tips and tricks for you.
This knowledge database is available 24/7, free of charge. We constantly expand this database to offer you the best possible service even outside of our business hours.

Search - https://process.honeywell.com/us/en/search

Forms for handling of repairs on meters and regulators, respectively products from the field of volume correctors, data loggers and remote access can be found in the download section on the right side. Customers outside Germany, please contact  your local agent first.

Downloads

Customer Return Delivery Notes
Documents  (2)
Documents  (2)
Meters and Regulators
0.14MB
pdf
Download File Multiple Download been Selected
Electronic Devices and Components
0.13MB
pdf
Download File Multiple Download been Selected

We provide software products, which will be used for configuration, commissioning and maintaining of our electronic products.


The parameterization software for older devices, the software WinLOOK as well as the LIS readout and evaluation software, which are not further maintained and developed, will be found under Archive/Software.

enSuite

Software for configuration and maintaining the new devices from Elster such as Flow Computer FC1, Volume converter EK200 series and data logger DL200 series.

Please note our Sales Terms and Conditions.

PLEASE NOTE: enSuite will be only available as 64-Bit version with new version 4.9!

enSuite  (6)
enSuite  (6)
enSuite - Installation and security measures
Download File Multiple Download been Selected
enSuite EULA (SHA1 information: b4078aab4c7978771a690965adad3bb7c3a19e78)
Download File Multiple Download been Selected
Tool for signature verification SegCheck V2
Download File Multiple Download been Selected
enSuite change history
Download File Multiple Download been Selected
Driver USB optical infrared head
Download File Multiple Download been Selected
enSuite V4.9.2 May 2022 (SHA-1 Information: 12bd203676b85626b9817e150b292c57ba0323d6)
Download File Multiple Download been Selected
enCore

Newest Firmware Version for Flow Computer enCore. The ‘Standard’ package is always the newest Firmware; the ‘MID’ package is the last MID release, which is usually a bit older.

Please note our Sales Terms and Conditions, EULA (End User Licence Agreement) and Third Party Licence.

Encore DC1  (2)
Encore DC1  (2)
Firmwareupdate-03-39-C-DC1-PTB.zip
Download File Multiple Download been Selected
Firmwareupdate-03-39-C-DC1-Standard.zip
Download File Multiple Download been Selected
Encore MC1  (4)
Encore MC1  (4)
Firmwareupdate-03-39-C-MC1-Standard.zip
Download File Multiple Download been Selected
Firmwareupdate-03-39-C-MC1-PTB.zip
Download File Multiple Download been Selected
Notification_03-03-E_PTB.zip
Download File Multiple Download been Selected
Notification_03-03-E_Standard.zip
Download File Multiple Download been Selected
Encore FC1  (3)
Encore FC1  (3)
Notification_03-03-D_Standard.zip
Download File Multiple Download been Selected
Firmwareupdate-03-39-A-FC1-Standard.zip
Download File Multiple Download been Selected
Firmwareupdate-03-39-A-FC1-MID.zip
Download File Multiple Download been Selected
Encore ZM1  (2)
Encore ZM1  (2)
Notification_03-03-D_Standard.zip
Download File Multiple Download been Selected
Firmwareupdate-03-39-A-ZM1-Standard.zip
Download File Multiple Download been Selected
Encore BM1  (2)
Encore BM1  (2)
Notification_03-03-D_Standard.zip
Download File Multiple Download been Selected
Firmwareupdate-03-39-A-BM1-Standard.zip
Download File Multiple Download been Selected
Gas analyzers
Gaslab Q2  (3)
Gaslab Q2  (3)
GasLab_Q2_Manual_EN.pdf
Download File Multiple Download been Selected
Info_Sperrbildschim_Lock_screen.pdf
Download File Multiple Download been Selected
Firmwareupdate-03-39-A-Q2-Standard.zip
Download File Multiple Download been Selected
Encal3000 Prochain GC  (2)
Encal3000 Prochain GC  (2)
Firmwareupdate-03-39-A-proChain-Standard.zip
Download File Multiple Download been Selected
EnCal_3000_proChain_Information-for-General-Use_Rev_H.pdf
Download File Multiple Download been Selected
Encal3000  (2)
Encal3000  (2)
FW-Update_4-03b31448_RGC3000_4-3-12.zip
Download File Multiple Download been Selected
encal3000_Software_July_2021.zip
Download File Multiple Download been Selected
Gasnet-Controler Encal3000  (1)
Gasnet-Controler Encal3000  (1)
3000_1_08a_English.zip
Download File Multiple Download been Selected
Volume Converter
EK280 - Please Note The Order Of The Updates  (2)
EK280 - Please Note The Order Of The Updates  (2)
EK280 Update V2.xx to V2.50
Download File Multiple Download been Selected
EK280 Update V2.5x to V2.62
Download File Multiple Download been Selected
EK205  (1)
EK205  (1)
EK205_Software-Update_en_V106_b.zip
Download File Multiple Download been Selected
EK155  (1)
EK155  (1)
NECTO155_3_8_0_0.zip
Download File Multiple Download been Selected
Data Logger
DL230 - Please Note The Order Of The Updates  (2)
DL230 - Please Note The Order Of The Updates  (2)
DL230-SW-Update-V1_12-auf-V1_15_a.zip
Download File Multiple Download been Selected
DL230_SW_Update-V1-xx-auf-V1-12_b.zip
Download File Multiple Download been Selected
SonicExplorer

Software tool that provides user-friendly healthcare monitoring for ultrasonic flow meters (UFM); working specifically in coordination with Elster’s complete line of Q-Sonic Series 6 Ultrasonic Flow Meters.

Please note our Sales Terms and Conditions, EULA (End User Licence Agreement) and Third Party Licence.

Sonic Explorer  (3)
Sonic Explorer  (3)
SonicExplorer Software Application Manual
Download File Multiple Download been Selected
SonicExplorer_V1-0-8-1006_including_DOTNET-a.zip
Download File Multiple Download been Selected
SonicExplorer_V1-0-8-1006.zip
Download File Multiple Download been Selected
Uniguard

Software tool that allows you to perform healthcare monitoring of your CheckSonic™, FlareSonic™, MicroSonic™, P.Sonic®, Q.Sonic® or TwinSonic™ gas flow meter.

Please note our Sales Terms and Conditions, EULA (End User Licence Agreement) and Third Party Licence.

Uniguard  (3)
Uniguard  (3)
Uniguard_4_1_0_16_NoDotNet.zip
Download File Multiple Download been Selected
Uniguard_4_1_0_16_WithDotNet.zip
Download File Multiple Download been Selected
Microsoft Word - 99.03.01A.02_2_D UniGuard_GettingStarted.doc
Download File Multiple Download been Selected

You can find lots of information about Elster products in the central Honeywell knowledge database.
In short articles we provide answers to frequently asked questions as well as special tips and tricks for you.
This knowledge database is available 24/7, free of charge. We constantly expand this database to offer you the best possible service even outside of our business hours.

Search - https://process.honeywell.com/us/en/search

Forms for handling of repairs on meters and regulators, respectively products from the field of volume correctors, data loggers and remote access can be found in the download section on the right side. Customers outside Germany, please contact  your local agent first.

Downloads

Customer Return Delivery Notes
Documents  (2)
Documents  (2)
Meters and Regulators
0.14MB
pdf
Download File Multiple Download been Selected
Electronic Devices and Components
0.13MB
pdf
Download File Multiple Download been Selected