Support
Welcome to our technical support information page.
We would be happy to help you with any technical questions about Honeywell Elster gas measuring devices for transport and distribution networks.
In order to receive immediate and telephone support, please order a TCL contract (TotalCare Lite). This also gives you discounts on remote services and training.
For general questions about products please contact your local sales office.
We are happy to answer your technical questions on product handling.
Do you need data sheets, manuals, or other documents? Then you can visit our product pages or our Docuthek
Proven problem-solving approaches and answers to many questions can also be found in our technical knowledge database at: Knowledge Articles
For technical support on Honeywell-Technologies IMC products, please open a ticket on our support portal Technical Support Request
Other related contacts:
- For technical support on Elster residential gas meters, please contact hans.arp@honeywell.com Tel.: +49 541 1214 424
- For technical support on Elster American Meter Gas Meters, please contact pmcamercx@honeywell.com and for general requests contact AmericanMeterCustService@honeywell.com.
- For Elster American Electricity Meter, please contact SmartEnergy@Honeywell.com.
- For Honeywell Mercury, please contact EFSMercuryCustomerService@Honeywell.com.
- For Honeywell Process/Field Instruments (Modsys, Enraf), please contact FPAmericaCentralCustomerService@Honeywell.com.
We provide software products, which will be used for configuration, commissioning and maintaining all of our Honeywell Elster products with any kind of electronic interfaces.
Software for configuration and maintaining Honeywell-Elster devices for gas measurement, such as
- Flow Computer FC1
- Electronic Volume converter EK280/EK205
- Q.Sonic Ultrasiónic flow meters
- Gasanalyzers Encal3000, Encal3000 proChain, gaslab Q2
PLEASE NOTE that since version 4.9.0, enSuite only has a 64-bit version available!
Please note our Sales Terms and Conditions.
The ‘Standard’ package is always the newest Firmware for enCore Flow Computer; the ‘MID’ package is the last MID release, which can be a bit older.
Please note our Sales Terms and Conditions, EULA (End User Licence Agreement) and Third Party Licence.
Software for Honeywell gas analyzers of the EnCal3000 and gaslab series.
The standard package is always the latest version; Any existing MID package contains the latest version with MID approval and may be older than the standard version.
Please also note our General Terms and Conditions of Sale and, if applicable, end user license agreements or third-party licenses.
Software to update the Elctroninc volume converters of the EK-Series.
Please note our Sales Terms and Conditions, EULA (End User Licence Agreement) and Third Party Licence.
Software to update the Data Logger DL230. Older versions need to be updated in two steps.
Please note our Sales Terms and Conditions, EULA (End User Licence Agreement) and Third Party Licence.
Software tools for monitoring the operating status and system analysis of Honeywell Elster ultrasonic meters
Please note our General Terms and Conditions of Sale and, if applicable, end user license agreements or third-party licenses.
You can find lots of information about Elster products in the central Honeywell knowledge database.
In short articles we provide answers to frequently asked questions as well as special tips and tricks for you.
This knowledge database is available 24/7, free of charge. We constantly expand this database to offer you the best possible service even outside of our business hours.
Forms for handling of repairs on meters and regulators, respectively products from the field of volume correctors, data loggers and remote access can be found in the download section on the right side. Customers outside Germany, please contact your local agent first.