Live Remote Assistance

Do You Need a Quick Solution to a Technical Problem?

With our live remote-assistance tool, a member of our support team can view your desktop, providing a more expedient and efficient means to get you on your way to a solution.

How to Get Support:

Remote support is a tool intended to be used within the course of troubleshooting an existing call between a Honeywell engineer and an on-site representative. Please do not attempt a connection unless directed by a Honeywell engineer to do so.

How it Works:

• Step 1: Once instructed by your Honeywell engineer, click the Connect for Remote Sharing button, which initiates the remote session.

• Step 2: On the next page that opens, please enter your name and company in the appropriate fields and use the drop-down box to select your engineer. Press the Continue button.

• Step 3:  You will be prompted to download a small, virus-free plug-in that initiates the remote connection to the desktop. 

• Step 4: A chat box will open first, allowing direct textual communications. Please leave this box open but minimized once the remote view access is granted. 

• Step 5: You will be prompted to allow the Honeywell engineer full access to the desktop or view only access. Honeywell requires View Only access be granted.

You remain in full control of your computer at all times and you can end (or pause) the screen-sharing session at any time by opening the chat window, selecting “Screen Sharing” from the menu bar and then “Stop Screen Sharing” or “Pause Screen Sharing”. The session will remain connected and continue, but without view. You can also end the entire session by selecting “File” from the chat window menu bar and then “Exit” or simply click the “X” in the top right-hand corner of the chat window.

At the close of the session a feedback form will post to your browser. While not necessary, in order to help Honeywell continually improve its support engagements and tools employed, we would greatly appreciate any feedback you could submit.