At Honeywell, we understand the importance of service and strive to improve our performance to meet and exceed our customers’ expectations.
- The purpose of defining Customer PO acceptance criteria is to ensure successful order processing and minimize invoice disputes or late invoice payments due to order entry errors.
- Manual Order Fee Policy's purpose is it to accelerate adoption of digital order entry solutions as part of our transition from transactional customer support to proactive and strategic customer engagement.
- The purpose of the Minimum Order Value Policy is to implement thresholds across the HPS Businesses for Minimum Order Value to drive cost efficiency and improve Services to Customers. We will achieve this by decreasing complexity and increasing responsiveness to larger orders by rejecting/deflecting orders below the threshold.
CUSTOMER ORDER ACCEPTANCE CRITERIA
At Honeywell, we understand the importance of service and strive to improve our performance to exceed our customers’ expectations.
One of the challenges we currently face is a high number of orders with missing or inaccurate information, high volumes of orders with small values. This results in longer processing times, incorrect purchase order processing, risk of disputes and late payments, delays in fulfilling and delivering the order.
To aid to this, the aim is to:
Ensure successful and faster order processing, minimize invoice disputes or late invoice payments due to order entry errors, by implementing Customer Order Acceptance Criteria, with effect from September 16, 2022.
All Customer POs must be in electronic format in clear text:
- Accepted formats are PDF, Word, Excel, body of an email, etc.
- Not accepted formats: handwritten POs, scans, image-like files
List of Critical Data Elements* will include, but is not restricted to:
- Customer legal name and address
- Customer PO number
- Ship to address (must have Country)
- Requested Delivery date or Delivery schedule for multiple shipments
- Payment term
- Tax information
- Technically validated part numbers, or BOM
- Prices, Quantities, and UOM per line for each material
- PO Total Net Value
- Selling Currency
- Terms and condition regarding delivery (Inco Terms and descriptions), invoicing
*This is not a limited list, specific businesses/regions can document additional mandatory fields as required
If one or more of the Critical Data Elements is not present on the Customer PO, or the document is handwritten, the order will not be processed in the SAP system. The appropriate Customer Contact will reach out to obtain the correct information / revised PO before the order can be accepted, given that all the future orders will respect Acceptance Criteria.
Should you have any questions, please contact your Honeywell Sales Representative.
MANUAL ORDER FEE ANNOUNCEMENT
At Honeywell, one of our core strategic initiatives is to use digital transformation to create a simple, intuitive, and frictionless end-to-end customer experience. We understand that customers want a great digital experience and a great human experience and are investing in a comprehensive digital toolbox (EDI, Robotic Process Automation (RPA), Conexiom, ecommerce, and order status web portal) to streamline order entry and increase transparency throughout the customer journey.
These digital advancements will lead to:
- Increased speed. When customers are ready to make a purchase, they want a quick frictionless process. Automation will increase the speed at which orders are processed and fulfilled.
- Avoid costly order entry errors and rework. Reduce e-mails between Sales/Customer Service/Customer throughout that slow down the process.
- Delight with transparency. Empowering customers like you through self-service with online tools (real-time access to pricing, product availability, and order management).
To aid to this, the aim is to:
Overcome manual processing delays and errors and improve our service for our customers, by implementing a new Manual Order Fee to each transaction requiring manual processing.
We invite you to continue or begin using eCommerce when placing your orders with Honeywell, which increases the efficiency and accuracy of order processing.
A $100 USD (or local equivalent) surcharge will be added to each transaction requiring manual processing. Orders placed via available eCommerce channels will not be subject to the $100 USD Manual Order Processing Fee.
Please note that customers who are using EDI to place orders will also not be subject to the Manual Order Fee.
For most customers who send us their PO’s via email, there is nothing that needs to be done differently—simply continue emailing us your orders as usual. Please ensure that all purchase orders (POs) adhere to the PO Acceptance Policy and contain all critical data elements necessary for accurate processing in a machine-readable format as outlined below:
- Acceptable formats: PDF (with machine-readable text), Word, spreadsheets, Email, etc.
- Non-compliant formats: scans, image-like PDF files, handwritten POs
Orders that meet the standard PO Acceptance criteria, and can be automated through our internal digital solutions, will avoid the $100 USD manual order processing fee.
Should you have any questions, please contact your Honeywell Sales Representative.
MINIMUM ORDER VALUE ANNOUNCEMENT
At Honeywell, we understand the importance of service and strive to improve our performance to exceed our customers’ expectations.
One of the challenges we currently face is a high number of orders with missing or inaccurate information, high volumes of orders with small values. This results in longer processing times, incorrect purchase order processing, risk of disputes and late payments, delays in fulfilling and delivering the order.
To aid to this, the aim is to:
Streamline the high number of small value orders and improve our services end to end, by implementing a new Minimum Order Value.
Subject to periodic revision, Honeywell may impose a minimum order value, excluding shipping and handling costs. Honeywell is entitled to decline any order that does not meet the minimum order value.
Should you have any questions, please contact your Honeywell Sales Representative.
